Terms and Conditions

General Terms and Conditions for Online Sales

We are the company MgA. Tereza Černohorská. We operate an online shop at www.princezna-terezina-design.cz. Below are the terms and conditions that apply when purchasing goods through our website.

1. General Provisions

1.1 These terms and conditions apply to the purchase of goods from our online shop. By placing an order, you agree to these terms and conditions.

1.2 The seller is MgA. Tereza Černohorská, with registered office at Kostelík 13, 270 41 Slabce, ID 07447337.

1.3 The buyer is any person or entity that places an order through our online shop.

2. Ordering Goods

2.1 Goods can be ordered through the website www.princezna-terezina-design.cz by following the instructions provided.

2.2 When placing an order, the buyer must provide accurate and complete information. The buyer is responsible for ensuring that the details provided are correct.

2.3 After placing an order, the buyer will receive an email confirmation. This confirmation does not constitute acceptance of the order but merely acknowledges receipt of the order.

3. Prices and Payment

3.1 All prices listed on the website are in Czech koruna (CZK) and include VAT.

3.2 The final price, including any applicable shipping fees, will be displayed before the order is confirmed.

3.3 Payment can be made by the methods specified on the website. The seller reserves the right to change the payment methods offered.

4. Delivery of Goods

4.1 The goods will be delivered to the address specified by the buyer in the order.

4.2 The delivery time will be indicated on the website or communicated to the buyer upon order confirmation.

4.3 The seller is not responsible for delays caused by third-party carriers.

5. Withdrawal from the Contract and Returns

5.1 The buyer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.

5.2 To exercise the right of withdrawal, the buyer must inform the seller of their decision to withdraw from the contract in a clear statement sent by email or post.

5.3 The buyer must return the goods to the seller without undue delay and no later than 14 days from the day on which they communicated their withdrawal.

5.4 The buyer will bear the cost of returning the goods.

5.5 The seller will refund the payment received from the buyer, excluding delivery costs, within 14 days from the day the seller receives the returned goods.

6. Complaints and Warranty

6.1 The buyer is obliged to inspect the goods upon receipt and immediately inform the seller of any defects.

6.2 The warranty period for goods is 24 months from the date of receipt of the goods by the buyer.

6.3 Complaints can be made by contacting the seller at cernohorska.terezina@gmail.com or +420 775 679 187.

7. Personal Data Protection

7.1 The seller processes the buyer's personal data in accordance with the GDPR, the UK GDPR, and the Data Protection Act 2018.

7.2 Detailed information about data processing is provided in the Privacy Policy available on the website.

8. Final Provisions

8.1 These terms and conditions are effective from July 15, 2024.

8.2 The seller reserves the right to amend these terms and conditions. Any changes will be published on the website.

8.3 These terms and conditions are governed by the laws of the Czech Republic and the United Kingdom.

8.4 In the event of a dispute, the parties will seek an amicable solution. If an amicable solution cannot be reached, the dispute will be resolved by the competent courts of the Czech Republic or the United Kingdom.

By placing an order, the buyer confirms that they have read, understood, and agree to these terms and conditions.